Privacy Policy – Prime Health Card

Effective Date: 12 October 2026

At Prime Health Card, accessible through https://primehealthcard.com/, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or use our services.

1. Information We Collect

We may collect the following information when you contact us or register for our services:

• Name, mobile number, email address and residential address.
• Information submitted through contact forms, membership enquiries or registration forms.
• Basic technical information, such as browser type, IP address and website usage data, where applicable.

Please do not submit medical reports or other sensitive health information unless specifically requested through an appropriate and secure process.

2. How We Use Your Information

We may use your information to:

• Respond to enquiries and provide customer support.
• Process membership requests and communicate service-related information.
• Share relevant information about our healthcare discount services and participating hospitals, clinics, pathology laboratories and medical stores.
• Improve our website, prevent misuse and comply with applicable laws.

We will not use your information for unrelated purposes without an appropriate legal basis.

3. Sharing of Information

We do not sell your personal information to third parties.

We may share relevant information with participating healthcare providers, authorised service partners or technical service providers when necessary to provide our services, subject to applicable privacy requirements. We may also disclose information when required by law or a lawful government request.

4. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve website functionality, understand visitor activity and enhance user experience. You can manage cookies through your browser settings. Where required, we will seek appropriate consent before using non-essential cookies.

5. Data Security

We take reasonable measures to protect personal information against unauthorised access, loss, misuse or disclosure. However, no method of online transmission or electronic storage can guarantee absolute security.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including service delivery, record keeping and legal compliance. Information may be deleted or anonymised when it is no longer required, subject to applicable legal obligations.

7. Third-Party Websites

Our website may contain links to third-party websites, hospitals, clinics or service providers. Their privacy practices are governed by their own policies. Prime Health Card is not responsible for the privacy practices of independent third-party websites.

8. Your Privacy Rights

Subject to applicable law, you may request access to, correction of or deletion of your personal information, withdraw consent where applicable, or raise a privacy-related concern.

To make a request, please contact us using the contact details provided on our website. We may need to verify your identity before processing your request.

9. Children's Privacy

Our website is not intended to collect children's personal information directly without appropriate authorisation. Where information relating to a child is required for a service, we will follow applicable legal requirements.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality or applicable laws. The revised policy will be published on this page with an updated effective date.

11. No Refund Policy

All payments made for Prime Health Card memberships, registration, subscription or related services are non-refundable and non-transferable, except where a refund is required under applicable law.

Once a payment has been successfully completed, no refund will be provided for cancellation, non-utilisation of membership benefits, change of mind or failure to use the services.

Customers are advised to carefully review the membership details, benefits, terms and conditions before making a payment.

For any payment-related queries, please contact our customer support team through the Contact Us page on our website.

By using our website, you acknowledge that you have read this Privacy Policy. Where consent is legally required, it will be obtained separately and appropriately.